Returns & Refund Policy
Returns
All Sales are Final. PowderDepot.com does not offer returns at this time. Due to the nature of the product, we are unable to ensure returned product is free from contamination or partially used. Therefore, we are unable to offer returns. Please reach out if you have any questions.
Damages
If your order arrives damaged please submit photos and a brief message to order@powderdepot.com. All orders default to UPS Ground to ensure the best care and safety of the powder, however, we understand issues arise. Please send photos of the outside of the box, inside of the box and any other images to support the claim. We kindly request this occurs within 5 business days of delivery.
Out Of Stock / Lead Time Alert
In the off-chance the ordered powder is out of stock, we will immediately communicate the estimated lead time for approval. If the timeline does not work with your project we will cancel your order with full refund.
Incorrect Shipment
In the off-chance you receive the incorrect item, please reach out immediately via email to order@powderdepot.com. We will work to fix our error and ensure a swift replacement order. Additionally, we will provide a return shipping label for the incorrect shipment to return to our warehouse. We kindly ask you to ship the product in the original packaging to ensure a safe return.